12-03-2008 08:10 AM - edited 03-14-2019 03:20 AM
Is there any way to modify the formatting of the Enterprise Data fields. Basically I want to call attention to a priority call by either changing the color of that line, popping up another window, or something to that effect.
I already have a 'Call Type' enterprise data line that says 'Priority' or 'Normal' based on script settings
Any ideas?
Solved! Go to Solution.
12-03-2008 09:34 AM
You can't modify the display of the Enterprise Data within CAD; however, you could create a workflow action to get the agent's attention.
I would create it on the ringing event for this type of scenario.
12-03-2008 09:34 AM
You can't modify the display of the Enterprise Data within CAD; however, you could create a workflow action to get the agent's attention.
I would create it on the ringing event for this type of scenario.
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