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New Member

IPCCX Enterprise Data

Does anybody know how to modify enterprise data during work time?

Thanks.

3 REPLIES
New Member

Re: IPCCX Enterprise Data

Please brief your query i couldn't understand it

Re: IPCCX Enterprise Data

As far as I know enterprise data in CAD is per agent, said and done. I don't think you can get as granular as per state. Enterprise data does not work as granuarly as WorkFlow's :)

HTH, please rate useful posts

Chad

New Member

Re: IPCCX Enterprise Data

Using IPCCX you can configure enterprise data to be modified by agents during calls. After a call enterprise data is showed until a new call rings. We want to modify the enterprise data between calls.

Thanks.

Carlos

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