Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

IPCCX - Get Report Stats does not work until Real-time report launched?

I'm almost convinced this is a bug of some sort...

I have an IPCC Express script (version 4) which uses "get reporting statistics" to show CSQ status in particular "oldest contact" which is really the longest waiting time in queue.

However, I found that particular stat does not show up (stays at 0 even the contact is waiting). Now the moment I launch "real-time reporting" from CRS Admin web interface, the script can read that stat properly.

So it appears the reporting tool kicks off certain aspect of the historic database so that data gets up to date?

Any insight? I'm experimenting with "DB Read" to see if direct access to database will reveal anything...thanks for your thoughts and feedback!

2 REPLIES
Bronze

Re: IPCCX - Get Report Stats does not work until Real-time repor

Think that it has to do with bugs CSCdz17022 and CSCee90735

Cisco Employee

Re: IPCCX - Get Report Stats does not work until Real-time repor

Also check for DDTS:CSCea79727

101
Views
0
Helpful
2
Replies