I have a limited knowledge of IPCCX. I have installed IPCCX 5.0 and i am in need of some assistance. I need to create a script that when all operators are busy a recording is played to the next caller that "All operators are busy" and it will place the caller in a hold queue. I currently have the operators using the attendant console with extension mobility. I have been told that i would now need to make them all "agents" and run a script to get my desired effect. Is there anywhere i can find a copy of a sample script? or anyone who has done this so i can study their script. an .aef would be nice to look at and study..I currently have three (3) inward DID numbers shared by my operators.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...