We're using IPCCX 4.0(5) with Enhancement Edition. Now, we're planning to deploy a simple call centre over Asia countries. The call flow includes
time-of-day control. Since the physical server of IPCCX is located in HK, so how the script can cater for different time zone? Does anyone get the sample script for study? Besides, we also find that the historical report is also based on server time. So, custom report is very urget. Does anyone has such experience and share the report template with me?
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...