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IPCCX & IVR acting as Auto Attendent ?

Hi,

http://www.cisco.com/en/US/partner/prod/collateral/voicesw/custcosw/ps5693/ps1846/product_promotion0900aecd804b594d.html

The link that state that UCCX CANNOT be used to deploy Auto Attendent only capabilities.

Does this refer only to IPCCX bundled with CM ?

Does this refer only to Cisco AA.aef and similar scripts ?

What if I write my own aef script, which acts like an AA and does not queue calls. Is that valid ?

Lastly, since IPCCX = IP IVR + QM, why do I need to seaparately purchase IP IVR ?

Can someone please clarify...

Thanks

1 REPLY
Blue

Re: IPCCX & IVR acting as Auto Attendent ?

That promo only refers to the UCCX Bundle with CM.

IPCCx does not == IP IVR + QM.

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