IPCCX4.05 - I have a customer wanting to use his desk phone as well as his IP COmmunicator but with the same username to log into CAD. CallManager only lets you choose 1 ICD ext per user. However, they got the agent to login successfully on either 7960 phone or IP Connunicator and take calls when no ICD ext is selected and no primary ext is selected. I've never done it this way before. I just wanted to know if this is the right way to do it. The concern I have is once I choose the no ICD and no primary ext for that specific user, the resource in Appadmin shows up in the "Inactive Resource".
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...