Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

IPCCX Outbound Call & Transfer

Hi:

I developed an http trigger application.

I make a Place Call Step and then transfer it to an Agent phone number. It works OK.

But, If I put this call to the IPCC Queue (Resource Step), the Agent Desktop does not receive the variables and the call remains open (the call register in the Agent Desktop does not disappear after any party hang up the communication)

Any clue?

thxs, in advance.

2 REPLIES
Silver

Re: IPCCX Outbound Call & Transfer

If the above scenario occurs, Agent needs to manually change to Ready state. Try the Bug - CSCsf11662.

New Member

Re: IPCCX Outbound Call & Transfer

Any chance you can post your script?

235
Views
0
Helpful
2
Replies