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New Member

IPCCX Post Call Survey Script?

Would anyone have an example script for a post call survey for IPCCX ?

Googled IPCCX survey script and a few variations of that with no real luck, if you have run across a generic sample on line or something maybe you can point me in the right direction.

2 REPLIES
New Member

Re: IPCCX Post Call Survey Script?

Symptom:

CVP does not have the ability to send the caller to a post-call-survey script in ICM when the agent hangs up the call.

Conditions:

This occurs in any CVP model where the CVP Voice Browser has transfered the caller to a target transfer endpoint, such as an agent or TDM IVR.

Workaround:

There is no workaround.

Try Bug - CSCsa65763

Cisco Employee

Re: IPCCX Post Call Survey Script?

The Post-call Survey feature (a.k.a. "Restart to Alternate DNIS") does exist; it was added in CVP 3.1. But for now it is only available using H.323, not SIP.

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