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New Member

IPCCX Upgrade - CAD Agent Re-install?

Question: When you upgrade IPCCX from 4X to 5X, will agents need to re-install CAD agent/supervisor software or will their system automagically update CAD to the latest version as it did when upgrading within the 4X train?

4 REPLIES

Re: IPCCX Upgrade - CAD Agent Re-install?

CAD Has a feature for automatic updates, so as far as I know it will download the latest and greatest version on its own!

HTH,

Chad

VIP Super Bronze

Re: IPCCX Upgrade - CAD Agent Re-install?

Auto-upgrade is limited to maintenance release and ES updates. Minor or major version updates require an uninstall of the previous version and install of the new version.

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New Member

Re: IPCCX Upgrade - CAD Agent Re-install?

Per the CAD installation guide for UCCX 5.0:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_5_0/installation/for_cad/cad64ig.pdf

"To upgrade CAD from an earlier version, you must first remove the old version of CAD and then install CAD 6.4."

The CAD Feature Matrix is very helpful in determining which CAD version is included with each UCCX / UCCE release. It can be found at the following URL.

http://www.cisco.com/en/US/products/sw/custcosw/ps427/products_installation_and_configuration_guides_list.html

Bronze

Re: IPCCX Upgrade - CAD Agent Re-install?

Hi

After upgrade, try to run postinstall.exe file on CAD workstation.

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