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IPCCX version 5.0.2 Recording problem

Hi

I am facing 1 problem is that i am not able recording for all user how has login to the ipccx server beside 1 pr 2 user at 1 time this problem happend after upgrade 5.0.1 to 5.0.2

CCM version 6.1.2

please advise if some has facing this problem before

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