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IPCCX4.0(4) His-Reporting problem

Customer said they found that the incoming calls in "Traffic analysis" report actually include all the incoming and outgoing call in IPCC Express.

They showed me the files, which I have uploaded to this page.

From the "CCDR", we can get there are 4 outgoing and 1 incoming calls that day.

But in the "Traffic analysis", it did put 5 calls in incoming calls column.

But from the cisco document, the incoming calls point to all the calls with calltype one in CCDR.

Is it possible be a System bug? Or there are something misconfigured in this system?

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New Member

Re: IPCCX4.0(4) His-Reporting problem

Here are the report files.

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