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New Member

IPCCX6.0 scripting using CRS

Hi,

I am doing IPCCX6.0 scripting using CRS editor.

During one of the menu options the customer call is to be dialled out to an

external party number,using "place call" function.

The call gets dialled out and connected to the ext. number, but there is no sound!

Can somebody help, I suspect this may be due to the media/RTP part of the call(

something to do with "dialogue group", but not sure.

On running the debug, after the "place call" icon, the call shows going to the "End" function

Thanks

3 REPLIES
Bronze

Re: IPCCX6.0 scripting using CRS

If you are facing any issue with custom scripting you contact the cisco support program . The support is available in this link:

http://www.cisco.com/en/US/products/svcs/ps3034/ps5408/ps5418/serv_home.html

New Member

Re: IPCCX6.0 scripting using CRS

Developer Services supports ICM and CVP scripting but not CRS (IPIVR) scripting. You'll have better luck trying ask-icd-icr-support@cisco.com

New Member

Re: IPCCX6.0 scripting using CRS

Hi Rajesh,

I'm just wondering, when you use the "place call" in your script what are planning to do with it ? Play a prompt or message ?

Thanks,

Regi

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