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IPCX 4.0 default aa.aef (disable press "1" for extension calling)

hi all,

Does anyone customize the aa.aef such that caller do not need to press "1" for extension calling. i.e. caller can simply dial ext. to the phone or press "0" for the operator. Is the script complicated? Can someone provide an idea to me.

thanks

6 REPLIES
New Member

Re: IPCX 4.0 default aa.aef (disable press "1" for extension cal

New Member

Re: IPCX 4.0 default aa.aef (disable press "1" for extension cal

I have the same requirements: modify the aa.aef script so callers don't need to press '1' to dial extensions. After the welcome prompt they would just dial a five digit extension or press 0 for an operator. Would I use MENU or SWITCH step in the script? Could someone send me a sample code. Thanks.

Silver

Re: IPCX 4.0 default aa.aef (disable press "1" for extension cal

You could use a "Get Digit String" step to get a single digit, and if that is a zero, then redirect to the operator. Otherwise use Get Digit Sring again to get another four digits and then prepend this with the first digit.

New Member

Re: IPCX 4.0 default aa.aef (disable press "1" for extension cal

It worked. Thanks.

New Member

Re: IPCX 4.0 default aa.aef (disable press "1" for extension cal

Hello,

I have the same requirements....would you mind sharing your script? My client would like to have 4 digit extension dialling possible instead of the members having to go through the whole script.

Thanks !

New Member

Re: IPCX 4.0 default aa.aef (disable press "1" for extension cal

This script works for us as a backup AA.

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