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IPIVR 2 step transfer

All,

is there a way to do a 2 step transfer a contact entering to an ipivr script? in other words, when a contact is in the script, have the script dial out to an outside ivr, send dtmf of an account number, and then connect the contact to the outside ivr?

please advise,

1 REPLY
Silver

Re: IPIVR 2 step transfer

If you're using IPCC Express 4.0, you may be able to use a Call Consult Transfer step; this can send DTMF tones before transferring the call.

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