IPIVR 4.0: Concurrent call statistic report?

[ipcc_designer]

Dear all,

Is there any report provided by IPIVR / CallManager which can monitor the number of concurrent calls of a CTI Route Point?

We are using CallManager 4.1.3 and IPIVR 4.0.4.

Thanks in advance.

[j-block]

For information about configuring the Silent Monitor and Recording features in the Cisco Customer Response Solutions (CRS), refer to :

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00801a62a8.shtml