I have 2 call control groups numbered as 0 and 1 on the IPIVR 4.1.
We are using UCCE and IPIVR provided queue music on hold.
Do I need to create 2 Trunk Groups one for each of the above Call Control Groups - under NTG in the UCCE configuration manager? Could you point me to some documentation on NTG and IPIVR Call Control Groups numbers? We want certain call types to use one call control group 0 and others call control group 1. I can hanlde this on the IPIVR by associating the CCG with the right triggers. But I wanted to make sure ICM is configured correctly for trunk group numbers. Thank you
Yes, I would create the two the trunk groups in ICM that correspond to the Call Control Groups in the IVR. Make sure the Peripheral Number in ICM config manager matches what you configured for the CCG on the IVR. I can't remember which documentation explains it (it doesn't explain it well)...It might have been the SRND or the IPCC Installation & Configuration Guide for IPCC Enterprise. I've attached a Word doc with screen shots of how ours is configured. Focus on the trunk groups that have the "IVR02" as part of the name. IVR03 is the back up IVR with it's own set of trunks two (with unique numbers).
We have three call control groups - one for each location. They each have their own partition and calling search space.
In the screen shots, you'll see 6996 a few times (for service, dnis, label, etc.). This is configured as a JTAPI trigger on the CRS server (Translation Routing as the type of application). ICM is "dialing" 6996, not the caller. The caller is dialing another extension that is reaching the ICM.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...