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IPIVR fails to load balance when AWHDS is offline

Hi, I am having a problem with a customer who has two IPIVRs and a primary and secondary AWHDS distributor. When the secondary distributor fails, the load balancing fails where every other call gets silence. I have looked at the config and cannot see where the problem lies, does anyone have any ideas please

1 REPLY

Re: IPIVR fails to load balance when AWHDS is offline

Hello Rob,

Is this for all applications or just one. Did you check the IVR script or the prompts are on both IVR's.

Also check your ICM script how are you doing the load balancing.

Baseer.

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