you can either use a CallType based number (how many calls at a CallType regardless of skill groups) or a SkillGroup based number (how many calls queued at a particular skill group regardless of the CallType).
Just a quick note: if there are more scripts or call flows sending calls to a measured point, then the number might not always be accurate, and it may lead to problems. For instance, this may happen: "There are 2 people in the queue. No, there are 5 people. Nope, only 1. Now, it's 10".
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...