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IPIVR wave file keeps returning after being deleted

We have a wave file that was replaced about a year ago in our IPIVR system. For some reason every 6 months or so the file returns and overwrites whatever file was put in its place.  Has anyone seen this on their system?  Any help would be appreciated as this file has cause some headaches.  We are currently running Cisco CRS Cisco Application Administration 5.0(2)SR02_Build045   Package: Unified IP IVR.

3 REPLIES
Super Bronze

Re: IPIVR wave file keeps returning after being deleted

Hi

How are you replacing the wav?

If you are just copying it in or using a 'write file' step, you are doing a Bad Thing. Files should be put into the repository using the 'upload prompt' step.

Regards

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
New Member

Re: IPIVR wave file keeps returning after being deleted

all files are put in through the "upload prompt" The problem is that after the original was replaced by a new file the original returns about every 6mths.  I've deleted any reference I could find to the original.  It does this on its own though so I don't know if it's possibly pulling it from a temporary source or what.

New Member

Re: IPIVR wave file keeps returning after being deleted

Check and see if the actual file in the windows directory (c:\wfavvid\...) reflects the new one and not the original one.

Also, it's NOT a fix but you can probably rename the wav file in the scripts to something else so even if the original one pops up again, it wouldn't interfere with your script. Again, this does not fix the issue.

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