IP IVR provides an "Advanced IVR" license. Because of this it can do all of the things a UCCX Premium box could do for IVR. The crucial difference is IP IVR has no ACD or CTI licenses. It is strictly an IVR.
IP IVR and UCCX both fall under the same CRS product family. Under the hood, they are even the same installer. The only difference is what key you upload which then activates the appropriate components. If you are having difficulties finding documentation for IP IVR, just look at the UCCX document. :)
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...