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New Member

IPPA agent status - Workflow administrator - UCCX/E

Hello All,

Desktop work flow administrator will help to monitor the agent status who logged in IPPA? in both ICM and UCCX?. Please assist. 

Thanks

Murali 

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4 REPLIES

Hi,please give us more

Hi,

please give us more information? Is it UCCE or UCCX? What version? What kind of agent desktop is used?

G.

New Member

Hi Gergely, We have both UCCX

Hi Gergely,

 

We have both UCCX and UCCE in 2 different locations. Both locations we have IPPA not Agent desktop. UCCX 8.5 and UCCE 8.0.

New Member

Hi Murali, Which phones are

Hi Murali,

 

Which phones are being used for IPPA? And are they meant for day2day / as backup?

 

Thanks!

-JT-

New Member

Its for Day2day not for

Its for Day2day not for backup. 7940, 7960 and 7962 phone are using for IPPA.

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