Re: IPPA agents goes to not ready from ready state occationally
Try to do the following:
In \Program Files\wfavvid, you will find the file SubsystemRMCM.properties. Open this file using Notepad. In this file, make the following change to the agentUnavailRNA property: com.cisco.wf.subsystems.rmcm.agentUnavailRNA=true
Change to com.cisco.wf.subsystems.rmcm.agentUnavailRNA=false
Then save the file and exit Notepad. Then, during off peak hours, the engine needs to be restarted. You can do this inside AppAdmin -> System -> Engine -> Stop Engine, and then wait a few seconds, then -> Start Engine.
If you make this change, it is possible that ICD Callers can continuously ring at the same agent and never get answered if agent station is left unattended.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...