IPPA (Cisco IP Phone Agent) Ready/Not Ready State question
Currently using CCX 7.0
By design Cisco IP Phone Agent (IPPA) goes to "not ready" state when a call is missed. Is there a way to keep those agents up even when the calls are missed? (without turning on the "always ready" in CCX as it messed up with Linear queuing)
second question, is there a way to show the agent status on the phone at all times? (without needing to press the service button)
Third, is it possible to run a script to "ready" the agents periodically (let's say every hour)
The problem I am trying to address is that users of IPPA don't know if their agent state is ready or not and I am looking for a way to show that on the phone. (or keep them permanently logged in)
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
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