I'd not done the telecaster user, but it seems to have no effect. Perhaps I should stress that the calls are being pushed to the IPPA from the correct queues, but I can't see the CSQ name on the IPPA information. Do you know how I can push the CSQ in to Enterpise data to push to agent via IPPA?
Hi guys, I'm troubleshooting something very similar with CCX 5.0.2 and CCME 4.3. I am able to get the queue information to display for the agents (using string variables in the script) as well as some enterprise data, but the problem is that the info doesn't pop onto the phone when the call comes in. The agent has to navigate through the services key several times to see the "cData". I'm trying to come up with a workaround, but let me know if you hear of any fixes.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...