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Community Member

IPPA Service for redundancy

Hi,

I created the 2nd IPPA service in CCM, whose url gives the following error:

CiscoIPPhoneText>

<Title>Error</Title>

<Text>Selected IP Phone Agent service is not active. Select another IP Phone Agent service.</Text>

<Prompt />

- <SoftKeyItem>

<Name>OK</Name>

<URL>Key:Services</URL>

<Position>1</Position>

</SoftKeyItem>

</CiscoIPPhoneText>

Not sure what is wrong.Can somebosy suggest

2)For IPPA service redundancy,

If one IPCCX is down, do I need to unsubscriber IPPA Service-1 and then Subscribe IPPA Service-2 or both can be subscribed parallely to IP Phone?

1 REPLY
Community Member

Re: IPPA Service for redundancy

sorry.. new to IPCCX.This is actually not a problem since onle one IPPA service/server would be active at one time.

Hence , please ignore.

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