IPPAs not in Supervisor view

[liwhittall]

Good morning,

This is my first CCX CSQ deployement, so pardon my ignorance of the system... After enabling my first CSQ yesterday afternoon, I made myself a supervisor so I could monitor the queue and agent states. I'm exclusively using the IP Phone Agent on the phones and when I open the Supervisor Desktop and select the appropriate team, I can monitor the queue stats (Agents Ready, Total calls, etc), but the Agent views are all empty despite the CSQ showing agents logged in. Could I be missing something? Any help is appreciated.

Thank you

Luke Whittall

[anchoudh · Accepted solution]

Hi,

Please check the UCCX system parameters page and the Supervisor access parameter, enable the access (by default its disabled).

And also refer the below link for troubleshooting this issue.

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008035309f.shtml

Hope it helps.

Anand

Pls rate helpful posts !!

[liwhittall]

I didn't know about that parameter, thanks for that! Turns out, however, that once the agents logged out and then back in they're showing up normally now.