This is my first CCX CSQ deployement, so pardon my ignorance of the system... After enabling my first CSQ yesterday afternoon, I made myself a supervisor so I could monitor the queue and agent states. I'm exclusively using the IP Phone Agent on the phones and when I open the Supervisor Desktop and select the appropriate team, I can monitor the queue stats (Agents Ready, Total calls, etc), but the Agent views are all empty despite the CSQ showing agents logged in. Could I be missing something? Any help is appreciated.
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
Over the last few months, I have had the privilege of working on SI...
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...