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Community Member

IPPAs not in Supervisor view

Good morning,

This is my first CCX CSQ deployement, so pardon my ignorance of the system... After enabling my first CSQ yesterday afternoon, I made myself a supervisor so I could monitor the queue and agent states. I'm exclusively using the IP Phone Agent on the phones and when I open the Supervisor Desktop and select the appropriate team, I can monitor the queue stats (Agents Ready, Total calls, etc), but the Agent views are all empty despite the CSQ showing agents logged in. Could I be missing something? Any help is appreciated.

Thank you

Luke Whittall

1 ACCEPTED SOLUTION

Accepted Solutions

IPPAs not in Supervisor view

Hi,

Please check the UCCX system parameters page and the Supervisor access parameter, enable the access (by default its disabled).

And also refer the below link for troubleshooting this issue.

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008035309f.shtml

Hope it helps.

Anand

Pls rate helpful posts !!

2 REPLIES

IPPAs not in Supervisor view

Hi,

Please check the UCCX system parameters page and the Supervisor access parameter, enable the access (by default its disabled).

And also refer the below link for troubleshooting this issue.

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008035309f.shtml

Hope it helps.

Anand

Pls rate helpful posts !!

Community Member

IPPAs not in Supervisor view

I didn't know about that parameter, thanks for that! Turns out, however, that once the agents logged out and then back in they're showing up normally now.

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