Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

IPPhone ou IPCommunicator ?

Hi there,

what are you using as CallCenter phones ? IPPhones ? or IPCommunicator ?

Thanks.

Andrei.

3 REPLIES

Re: IPPhone ou IPCommunicator ?

In my experience, IP Phones are used for call center and IP Communicator is used for training. However, this can vary from center to center.

david

New Member

Re: IPPhone ou IPCommunicator ?

The only scenerio that I have seen with IPCommunicator in production is remote agents. However, that gets hairy as you have QoS, VPN, Firewall, access-lists, and a whole boat load of other things that can mess up or get in the way.

IPCommunicator is used for training.

New Member

Re: IPPhone ou IPCommunicator ?

I have also had the same experience with IP Communicator, It is sufficient for Training purposes, however aside from that it fails misserably in medium to large UCC deployments. QoS is vital to the timly delivery of RTP packets, you will run into audio duplex,echo, and jitter issues because the PC is not properly Tagging the Siginalling and Rtp packets.

102
Views
0
Helpful
3
Replies