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is Call ID in the Gateway and CVP are same??

i want to know whether the call ID in the Gateway and in the CVP are SAME or not.

like for instance, if a call comes to Gateway then to CVP but its not playing any prompt. only dead air was there.

we have collected the gateway logs and found survivability.tcl which means the call comes to cvp and the prompt are not playing?

from the gateway logs, we matched the call ID with CUSP and CVP logs buy could not match anything.

can anyone confirm call ID in gateway is same as in CVP or not

Regards,

Sangavi.

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1 REPLY

is Call ID in the Gateway and CVP are same??

Hi - Call ID which is created in VG, Will act as CALL GUID in CVP.

Can you please post complete call server logs for those calls.

SIVANESAN R

SIVANESAN R
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