Hi,
I was wondering if there is a way for agents to take some notes and save them in Finesse desktop?
We've got the UCCX and we want to give our agents ability to take some notes, save them (probably as a text file), and pass them on to another agent when the call is transferred. I know of some 3rd party gadgets that can do that but I'm looking for ways to do it Finesse without deploying additional servers.
Thanks