Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Community Member

Is it possible to integrate with CRS 4 (old CCX) with CUCM 8.5 via CTI?

My customer has an older CCX for Auto Attendant function with CUCM 8.5 .

Is it possible to integrate to them via CTI?

Regards,

1 REPLY

Is it possible to integrate with CRS 4 (old CCX) with CUCM 8.5 v

Hi Serkan,

According to the UCCX compatiability, it is not supported.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

That means the JTAPI clinet verion has not been tested. It is usually the n, and (n-1)th version of the CUCM are compatiable with the nth version of UCCX.

In your case, if you will be using for AA functionality, you may give a try of integrating, it may or may not work. If it dosn't work, TAC will definitely not support it because of incompatiability.

Hope it helps.

Anand

Please rate helpful posts...

259
Views
0
Helpful
1
Replies
CreatePlease to create content