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New Member

Is it possible to see the original calling number before the agent answers the call?

When ICD does a consult transfer from ICD to the Agent, the agent device will show calling number as the CTI Port during ringing. Upon answer it will display the original calling number when the consult transfer is completed.

Is it possible to see the original calling number before the agent answers the call?

Evgeney.

1 ACCEPTED SOLUTION

Accepted Solutions
Super Bronze

Re: Is it possible to see the original calling number before the

Hi

The system is effectively doing a Consult Transfer to the agent; this allows it to retract the call if the agent doesn't answer.

It's not possible to change this behaviour.

If you are using Agent software on the PC, you should be able to see the caller's number in the data panel.


Regards

Aaron

Please rate helpful posts...         

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
2 REPLIES
Super Bronze

Re: Is it possible to see the original calling number before the

Hi

The system is effectively doing a Consult Transfer to the agent; this allows it to retract the call if the agent doesn't answer.

It's not possible to change this behaviour.

If you are using Agent software on the PC, you should be able to see the caller's number in the data panel.


Regards

Aaron

Please rate helpful posts...         

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
New Member

Re: Is it possible to see the original calling number before the

Thanks Aaron.

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