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# is not detected using Menu element

Hi All;

CVP version is 8.

ICM Enterprise version 8.

CUCM version 8.

VXML Gateway model: AS5350XM

In the CVP script, we used Menue element to collect the entered digits, all digitis are detected successfully except the "#" digit. If the caller entered "#", it is not detected, WHY? Is there other element I have to use it to overcome this? Or any sepcial settings need to be done to be able to detect the #?

Regards

Bilal

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Green

# is not detected using Menu element

The # key is the standard key for DTMF data termination. If you have an element to gather (say) an account number where minimum length and maximum length are different, the caller enters the # key to inform the application that data entry has finished. If you want to have this key work, you need to redefine the data termination key (termchar).

You can do this by setting the VXML property termchar on the menu element in CVP Studio. Add the property termchar and set the value to *, and now you would be able to enter # and * would be the data termination key. If you also want the STAR to work, define termchar as an empty value.

Each element has a section for defining VXML properties.

If you want the VXML property to apply throughout the application you can set on the root document in the Properties of the application.

Regards,

Geoff

1 REPLY
Green

# is not detected using Menu element

The # key is the standard key for DTMF data termination. If you have an element to gather (say) an account number where minimum length and maximum length are different, the caller enters the # key to inform the application that data entry has finished. If you want to have this key work, you need to redefine the data termination key (termchar).

You can do this by setting the VXML property termchar on the menu element in CVP Studio. Add the property termchar and set the value to *, and now you would be able to enter # and * would be the data termination key. If you also want the STAR to work, define termchar as an empty value.

Each element has a section for defining VXML properties.

If you want the VXML property to apply throughout the application you can set on the root document in the Properties of the application.

Regards,

Geoff

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