you haven't mention the product. Anyway I don't think ICM or CCX will let you change the status while in Reserved status, as basically while in this status call is already ringing at agent's phone.
The answer to the "problem" is to let the call ring until the RONA/RNA timer expires. This timer is configurable and the default behaviour is to automatically switch the agent status to Not Ready. Agent can place the outbound call afterwards. This is however not ideal for the caller experience so is something I would not train the agents for, teach them to set themselves "Not ready" in advance when planning for outbound calls.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...