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Is there a Best Practice for max agents assigned to 1 team?

I am trying to find out if there is a best practice for how many agents to assign to 1 team, I have seen CTI server crashes when agents teams grow above 100(all logged in).

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Accepted Solutions

Hi, You can refer the SRND

Hi,

 

You can refer the SRND guide. As per document (page -292)

you can configured -You can add a maximum of 50 agents per team.
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ippcenterprise9_0_1/design/guide/UCCE_BK_S06086EC_00_srnd-9-0-1.pdf

Also you can check the Bill of Material document of UCCE , under the section "Operating Conditions, Unified ICM, Unified CC" What are the number should configure in UCCE.

 

1 REPLY

Hi, You can refer the SRND

Hi,

 

You can refer the SRND guide. As per document (page -292)

you can configured -You can add a maximum of 50 agents per team.
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ippcenterprise9_0_1/design/guide/UCCE_BK_S06086EC_00_srnd-9-0-1.pdf

Also you can check the Bill of Material document of UCCE , under the section "Operating Conditions, Unified ICM, Unified CC" What are the number should configure in UCCE.

 

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