Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Is there an Aux Work state for Agents for finish up?

       I there a aux work or wrap up state for agents to prevent the next call coming to them? In Avaya bcms it was called Aux Work.

Thanks,

Rew

1 REPLY

Is there an Aux Work state for Agents for finish up?

In enterprise and I think also in express, you will have to ask the agent to go into not ready while in wrap up in order to get more time.  You can add a not ready code called Aux Work and track based on that.

david

139
Views
0
Helpful
1
Replies