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Is this a bug for CTI Toolkit Agent desktop (Version 7.5.10510)

Hi,

Today I have found a strange thing with CTI Toolkit Agent desktop (Version 7.5.10510). One agent is logged in on CTI Toolkit agent desktop with his Agent ID (5101) to an extension 999111. Then from other PC another agent is also able to login on CTI Toolkit agent desktop with same Agent ID (5101) to the same extension 999111. Tough they are logged in with same agent ID and extension number from different PC but it is not desired that 2 person can login with same Agent ID and extension at a same time.

Can any one tell me that is this a bug or normal procedure.

Thanks,

Ashfaque

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1 REPLY

Re: Is this a bug for CTI Toolkit Agent desktop (Version 7.5.105

Hi,

this is normal (although it does not seem to follow any logic).

If you want to change this behavior, modify the following registry keys on the CTI OS server:

HKLM\SOFTWARE\Cisco Systems, Inc.\Ctios\CTIOs_[instance]\CTIOS1\EnterpriseDesktopSettings\All Desktops\Login

RejectIfAlreadyLoggedIn

WarnIfAlreadyLoggedIn

G.

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