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New Member

Issue with CAD client update..

i have a problem with CAD update..

see the image below..

11 REPLIES
VIP Super Bronze

Re: Issue with CAD client update..

Is this CCX or CCE?

What version are you upgrade from and to?

Is the user a local administrator of that PC?

Is there a firewall, ACL, NAT, or anything restricting communications between that PC and the server?

Is this happening on every PC or just this one?

Please remember to rate helpful responses and identify helpful or
New Member

Re: Issue with CAD client update..

->is the CCX..

->when i change the desktop of the agent (adding a button), and CAD software tries to update the client version ..

then I get this error message ..

->yes is the local admin

->no nothing between

->on every PC..

New Member

Re: Issue with CAD client update..

I think I have seen this happen in a WAN connectivity where there were huge packet drops between the server and agent desktop. is the agent on the LAN where the server is?

New Member

Re: Issue with CAD client update..

my topology..

New Member

Re: Issue with CAD client update..

can you check and see if you find anything in the logs for CAD software? location : C:\Program Files\Cisco\Desktop\log . you may want to check the one which says agent0001.log after you try to open the CAD.

New Member

Re: Issue with CAD client update..

i find the file..

New Member

Re: Issue with CAD client update..

How about trying to put your UCCX server name in the host file of the PC, then try.

New Member

Re: Issue with CAD client update..

I have tried but got no success... more info guys..

This update uses the proxy? works with the .pac script?

New Member

Re: Issue with CAD client update..

Is it working now?

New Member

Re: Issue with CAD client update..

no.. isn't work..

New Member

Re: Issue with CAD client update..

it is possible that this application depends on the version of Internet Explorer or another patch, to interpret the script . pac?

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