issues wih historical reports CRS 4.0(4)

[helawamry]

Hi,

I have CRS 4.0(4), we have installed HR client S/W, we have some issues

1- the reason codes configured at desktop administration doesn't appear at Agent Not Ready state summary report.

2- There is some codes i don't what does it mean

1.Aborted and Rejected Call Detail Report

a. Reject: Setup Failed

2.Agent State Detail Report

a.Code 32757 =CM Failover

b.Code 32762 =Agent went Off-hook

c.Code32764 = CRS Failover

3.Agent Not Ready Reason Code Summary Report

a.Code 32757 =CM Failover

b.Code 32758 =Work state timer expired

c.Code 32762 =Agent went Off-hook

[ivillegas]

You cannot enable reason codes unless at least one user-defined reason code exists for Logout and one exists for Not Ready.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/enterprise_reporting/reporting6_0/user/guide/ipce60rg.pdf

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/cda66ug-cme.pdf