IVR 4.x - caller recording a prompt but there's a catch
We use CRS 4.04 with ICM 7.0. We utilize two CRS servers for load balancing/redundancy on anything that runs through the IVR. We have a problem though. When we were just using one IVR, we had a script that would record a message to be used by another script. How do I duplicate this in a rendundant/load balanced environment? If the caller records the prompt to be used by another script, every OTHER caller will hear it because the prompt was recorded on one server only.
I've played around with trying to "write" the recorded prompt to a shared drive on the other IVR server. Either I'm not using the right code or the IVR is only allowed to write to itself and not remotely.
Re: IVR 4.x - caller recording a prompt but there's a catch
Thanks for the reply. I was using the wrong code for the value of the shared folder on the second IVR. My preliminary testing has worked so far. I have the script recording the caller's message and doing a "write" to the folder on the active IVR and doing another write step to the shared folder on the second IVR. So far so good. :)
You have reached the Cisco Logistics Support Center.. To Check Status of
your RMA, visit Product Returns & Replacements (RMA). Need help? Contact
us by Phone or Email. North Americas Phone: 1800 553 2447 Option 4
Email: email@example.com Europe Phone: +3...
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...