IVR and ICD

[pgamage]

I need to setup a small contact center. At the first level user should be able to select the language and then queue to the selected language. Is it possible to do this by setting up AA.aef and ICD.aef in sequence? or can anybody tell me how to do this in different way?

[Jonathan Schulenberg]

If you are going to present the caller with options, you can use the Set step to store the selection to a variable. As long as you have the same WAV file name in each lanaguage directory (en_US, es_US, etc), you can build the expression like this within your Play Prompt or Menu steps:

("P[" + callerLanguage + "\example.wav]")

...or something similar to that. I'm going from memory and didn't open the CRS editor to try it.

The callerLanguage variable should hold the appropriate language folder such as en_US where your WAV prompt is stored.