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IVR Busy step(prompt) is not working

Hi,

We have CCM 4.1(3) integrated with IVR 3.5(3).

I have configured a basic script for front office PSTN where in an option is given to the caller to dial an extension or press "0" for operator assistance.

For dial an extension option ,I have configured call redirect to Xtension Transfer.If the caller dials an invalid extension a propmt is played(Unsuccessful option in script) saying "you have dialed an invalid extension".

Problem - When the extension is busy I want to play a different message "The extension is busy..".

But when the extension is busy,prompt configured for unsuccessful is getting played.I tried configuring busy option in the script,but is not working.

Let me know if any of you have faced this problem.

Regds

KMS

1 REPLY
Silver

Re: IVR Busy step(prompt) is not working

If you add a short delay in the successful branch then play the .wav file, it should work properly for external calls

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