Outbound Option support on Cisco Unified Contact Center Hosted (Unified CCH) Edition is available, but this release still requires Outbound Option to be deployed on a distinct CICM instance platform (meaning that Outbound Option will not be shared among customers—each needs to have their own dialer, and so forth).
The ICM version is 8.5, and yes each CICM has a separate dialer but the issue is i'm not able to catch the flow for IVR campaign, what happens after the ICM script triggers and hits the send to vru node.
In my previous implementation in UCCE we used translation route to cvp, but here in UCCH I wonder if translation routes would work coz the network trunk group would be configured under CICM and the peripheral number of the NTG should match pre route calltrunk group ID in CVP, but the CVP would be talking to NAM here.
It would be helpful if you could help me with the flow
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...