I'm using CRS 4.0(1) with CCM 4.1(3). I need to build a script to process calls from PSTN with a welcome message and then redirect them to a hunt pilot defined in the CCM.
The problem is releted to the redirect step in the IVR script. If all the phone in the hunt list are busy, the caller hears the welcome message and then, when the script try to redirect the call, the busy branch is selected. The customer want that the caller hears immediatly the busy tone if the hunt list is busy. How can I check the status of the pilot before to redirect the call ? Is there a way using the IVR ?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...