Well i am looking at the IVR in the hosted or Enterprise IPCC environment. When the call lands on the IVR and the agents are busy for a long time, the caller may hang up. Now i need to know where and how are the following parameters stored?
1.How long did the Caller hold?
2.How many calls have been abandoned in the last x seconds where x is a value that i want to control
3.Other information about the abandoned call like CLID, DN and CED ?
Also on your DAW you should check the Schema Help (ICM Admin Workstation->Schema Help)all Tables are listed there, use the serach funktion of a schema Help+ Search funktion of Webview and you ll get what you want ;)
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...