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Community Member

IVR option

hi

we are using CVP (IVR) . Now when ever customer dials in ,IVR prompts customer Press 1 for billing ,

Press 2 for sales ,

Press 3 for pin change . and

press 9 to talk to agent.

we have enabled bargin option .

Now what we want that customer should listen full menu before pressing 9 . if we disable bargin option then all customers are force to listen full menu . but we only want this thing to happen with customers who press 9 straight way when their call lands on IVR .

any suggestion ?

Regards

IRFAN Tariq

Pakistan

1 REPLY
Silver

Re: IVR option

Try bug - CSCdt53928

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