09-08-2009 01:43 PM - edited 03-14-2019 04:34 AM
I see a App ID that is -1, which doesn't exist as a script or application. It shows a bunch of Abandoned calls. Does anyone know what this is? CCX 3.5 (yes very old)
09-08-2009 09:29 PM
Figured this out, they are agent to agent calls or ivr to ivr calls etc.
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