Just a thought, but are the CTI ports of the IVR in a partition that the internal callers can hit with their calling search space, or even the route point for that matter? What happens when you try to record internally? Do you hear anything?
How big is the file with the 10 second recording (I mean size wise in KB)? What about the answers to the questions Eric asked? Calling Search Space? If your script is working in two other environments but fails in a third its not a problem with your script. Its your environment. Check the CSS and your configuration again would be my advice, but I don't deal with IVR at all.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...