we have PRogger, AW/HDS, IP IVR ad CCM. So we use the following ICM script:
1. translate to VRU (IVR)
2. Run exteral script (CollectDigits)
3. Skill group Secretary.
So when call is comming it ranlate to IVR. In IVR it is doing CollectDigits script. If caller enter digits, then call is transfered to this number. If caller don`t enter digits, call go to secretary. It is basicaly scheme.
So, how I can see all calls, that go through IVR? Now I can see only calls, that secretary was answer.The report is necessary for looking through in WebView.
Look at the call type associated with your ICM script, that will tell you how many calls were sent to the IVR. Set up a call type before you send the call to the secretary and that will tell you how many calls were sent to that extension.
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